Oops! I made a mistake on my order.
We cannot modify orders after they are placed. However, there is a small chance we'll be able to catch the order before it processes and cancel it so you can place a new, correct order.
Please email us immediately if you'd like us to try to cancel your order.
How can I review my order?
Just click the link in your email confirmation.
You can ignore the Login link you see on SmugMug pages. That's for people who use SmugMug to share their photos online.
If you purchased digital images, you'll see a Download Photo button next to each image when you view your order. Click it to save a copy of that image to your computer.
It sure is taking a long time to arrive!
Processing and printing typically takes 1-2 business days. However, your photographer may have requested additional days to perfect your order. If so, you'll find this information in the shopping cart and again in your order confirmation email.
Did you select 6-10 business day shipping? This is not a trackable method, unfortunately. Business days are Monday through Friday, excluding holidays, so please allow two full weeks for your order to arrive
If you haven't received your order two full weeks after it shipped, please let us know.